Technical Support Resolved in Seconds
AI-powered support that transforms hours of troubleshooting into instant resolutions.
Technical Support Resolved in Seconds
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Instant Resolution
Transform technical support from a time-consuming process into instant answers. Our AI-powered solution reduces resolution times from hours to seconds, getting your team back to work faster.
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Enterprise-Grade Security
Your proprietary documentation and support queries stay yours. FieldResolve encrypts all data and operates in a closed system—your information never feeds into larger language models.
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Reduce Tech Support Costs
Improve first-call resolution rates and reduce agent errors. Handle more calls with fewer resources while maintaining quality support.
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Improve Customer Satisfaction
Dramatically reduce the time customers spend on hold waiting for an agent. Deliver faster, more accurate resolutions that build trust and increase retention.
Manufacturer Implementation
Fast, Simple Deployment
FieldResolve’s implementation is short—most organizations are up and running within weeks, not months.
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Documentation Gathering
We collect your user guides, support logs, and knowledge base information.
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AI Training
We privately process your documentation into a custom knowledge system. Your data is never exposed or used to train public models.
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Tool Training
We train FieldResolve to find the best answers to common and complex problems quickly.
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Launch
Deploy to your stakeholders and start resolving issues in seconds.
Metrics and Measurements
Provide your organization with detailed analytics
- Identify gaps in documentation
- Identify gaps in agent training
- See what questions users are asking most
- Actionable insights for internal and external stakeholders
Deployment Options
Launch One or All Three
Deploy for your tech support team, or expand to your integrator dealers and end-user customers to decrease call volumes.
Internal Tech Support
Empower your support team with instant access to comprehensive technical knowledge. Reduce escalations and improve first-call resolution.
Field Technician Portal (Coming Soon)
Give your field technicians self-service capabilities. Installers get immediate answers without waiting for support tickets or callbacks.
End-User Access (Coming Soon)
Let your product users troubleshoot independently. Reduce support volume while improving customer satisfaction and retention.
Security First
Your Data Stays Yours
FieldResolve operates in a completely isolated environment. Your proprietary documentation, support queries, and technical information remain encrypted and private—never contributing to external AI training.
End-to-End Encryption
FieldResolve protects every interaction with enterprise-grade end-to-end encryption, securing your data from the moment it enters the system. All technical information, support queries, and proprietary documents remain encrypted and accessible only by authorized users.
Private Deployment
With FieldResolve, your support system can be deployed in a controlled environment that aligns with your security and compliance requirements. You have full control over infrastructure and access without exposing data to public networks. This keeps your organization’s knowledge base and query history fully contained.
No Data Sharing
FieldResolve never shares, sells, or uses your information outside of your organization’s instance. Your documentation and interactions are not used to train external AI models or analytics systems, giving you peace of mind that proprietary materials won’t be repurposed.
Ready to Transform Your Technical Support?
Join organizations cutting resolution times from hours to seconds.